See a Doctor or Healthcare Professional

Who is the most appropriate professional for your care?

Please consider what the best options for your healthcare are, based on the urgency of your condition and nature of your ailment.

This may save you time in getting the help you need and avoid arranging an unnecessary appointment with your Doctor.

Have you tried self-care?

A range of common illnesses such as cold and flu and minor injuries can be treated at home simply by combining a well-stocked medicine cabinet with plenty of rest.

Examples of ailments best treated yourself:

  • Upset stomach
  • Grazed knee
  • Common cold
  • Sore throat
  • Headache
  • Colds & Flu

There is a wide variety of helpful Self Care information and resources which could help you to treat your illness without the need for an appointment:

Get immediate help from your local pharmacy

Visit a pharmacy for healthcare advice without an appointment

Your local pharmacist is able to help with minor cuts, sprains, aches and pains, colds and flu, headaches, rashes, cystitis, emergency contraceptive (most pharmacies now offer this service) and other common conditions.

Everyone can go to their pharmacist for advice or to buy a medicine for a minor illness or ailment. This is a NHS service. It means that if your pharmacist thinks you need it then they can give you a medicine on the NHS. It will also save you making an appointment with your GP simply to get a prescription.

No appointment is necessary and your local pharmacist is open late, is available at weekends and many public holidays.

Self-Refer – no need to see a Doctor

Please see below the range of services you can self-refer to, without seeing your Doctor.

Physiotherapy – 0141 277 7496

You can collect a self-referral form at out reception desk, or alternatively click on the button below, download and print the form.

Mental Health – 0141 211 8450

Help to quit smoking – 0141 201 9832

Podiatry – 0141 201 1720

Falls Clinic – 0141 427 8311

If you are aged 65 or over and have had one or more fall in the preceding year then you can self refer to this service. This service will give you a comprehensive review and look at reasons why you have fallen and try and reduce the risk of this happening again. This is a NHS service based in the East End of Glasgow.

Do you need help with Social Care?

There are lots of services which offer help and support to improve your quality of life and allow you to continue to live in your own home. For example, if you are elderly or disabled, have a long-term health condition or are unwell. However, it can sometimes be confusing to try to work out what help is available and who offers what services.

Dental Emergency?

For dental emergencies, call the dentist with whom you are registered. You should receive a recorded message advising you of the arrangements that have been made for emergency cover. If you have not registered with a dentist, please try to do so as soon as possible. Dentist’s can perform an appropriate assessment and advise on necessary intervention including use of any antibiotics.

Advice and information is available by calling a Dental Advice Helpline.

However, if you are unregistered currently and you require emergency treatment, you should contact NHS 24 on 111.

Dental emergencies are acute dental pain, facial or oral swelling, trauma or bleeding from the mouth.

Eye Problems?

Community Optician

Whatever your eye problem your first port of call should be an Optometrist. An Optometrist is the best person to assess urgent eye problems, check for eye disorders and treat eye conditions. They have the professional training and necessary equipment to assess most eye problems.

Find a local Optician in your area (once you are linked to the NHS Inform page, select your local Health Board or local Authority to find an Optician near you).

Self-help guide: Eye problems

Find out more about your eye problems, when you can use self-care, and what to do if your condition worsens and you need medical help

If your optician is closed and you can’t wait until it reopens call NHS24 on 111.

If you sustain an eye injury that requires immediate emergency treatment go to your nearest Accident and Emergency.

Sexual Health Services (Sandyford)

All year round – Sandyford Sexual Health Services 
At Sandyford we provide sexual, reproductive and emotional health services across Greater Glasgow and Clyde. Sandyford Central is our main clinic. There are also local clinics throughout the Glasgow and Clyde area. More information on all our services, opening times and clinic locations is at www.sandyford.org

For appointments please call 0141 211 8130.

Sexual Health Emergencies
During opening hours Sandyford provide specialist emergency sexual health services for

  • Rape and Sexual Assault that occurred in the last 7 days – Archway Service  0141 211 8175
  • Exposure to HIV/ PEP access
  • Emergency Contraception 0141 211 8130
  • Abortion Services  0141 211 8620 

Details for each service is on our Emergencies page or by calling direct. 

You do not need an appointment to access PEP. It is available from Sandyford Central 8.30 am to 7:00 pm Monday – Thursday and 8.40 am to 4:00 pm on a Friday

When Sandyford is shut you can 

  • Call NHS24 on 111 
  • Many pharmacies can provide emergency contraception 
  • Access PEP by attending your local A&E

Mental Health Services – Crisis Services

Available 24-hours a day including weekend and public holidays and can be accessed by the number below from 9:00am – 8pm Monday to Friday, 9:00am – 5pm Saturdays, Sundays, and Public Holidays.

Glasgow North East

  • Auchinlea House Resource Centre (Crisis) 0141 232 7200
  • Arran Resource Centre (Crisis) 0141 232 1200
  • Parkview Resource Centre (Elderly) 0141 303 8800
  • Springpark Centre (Crisis) 0141 211 7000
  • Belmont Centre (elderly) 0141 232 6660

Outwith these hours they can be contacted on: 0845 650 1730

Feeling Low, Anxious or Stressed?

Breathing Space was launched in 2002 to address serious concerns about the mental wellbeing of people in Scotland. The service became a national phoneline in 2004.

Breathing Space complements the work of other phone lines and agencies which are endeavouring to reduce suicide rates in Scotland.

Our advisors come from a range of mental health, counselling and social work backgrounds. There is an equal ratio of male to female advisors.

Need help now? Call free on 0800 83 85 87.

Pregnant: Worried or need advice?

Pregnancy and baby

Am I pregnant? What should I be eating? Is it normal to be this tired? How can I help my partner during labour? Whatever you want to know about getting pregnant, being pregnant or caring for your new baby, you should find it here. Pregnancy Advice

Early Pregnancy Assessment Service (EPAS)

If you are pregnant and wish to continue the pregnancy please contact the Maternity services on: 0141 232 4005.

If  you have any concerns of a miscarriage, and have already referred yourself to the maternity service. Please phone, The Princess Royal Maternity on 0141 211 5317  for advice.

If heavily bleeding please attend your nearest Accident and Emergency Department.

Need to speak with someone when the surgery is closed?

Call 111

Call 111 when we are closed to speak to an NHS professional about any urgent health or medical issue.

Calls are free from landlines and mobiles.

If you have an emergency please call 999.

Medical emergencies can include:

It’s important to use A&E only for serious injuries and major emergencies.

For everything else, Minor Injury Units, out-of-hours services and your local pharmacy can also help.

Get immediate help for minor injuries

Use your local Minor Injuries Unit if you need medical treatment or advice which does not require a visit to A&E or a medical appointment.

Some examples of problems they deal with:

  • sprains and strains
  • suspected broken limbs
  • minor head injuries
  • cuts and grazes
  • bites and stings
  • minor scalds and burns
  • ear and throat infections
  • skin infections and rashes
  • eye problems
  • coughs and colds
  • feverish illness in adults
  • feverish illness in children
  • abdominal pain
  • vomiting and diarrhoea
  • emergency contraception

Children

Major Emergency

If your child is seriously injured or becomes so unwell that you think it is an emergency you should dial 999.

The Scottish Ambulance Service will take your child to the Royal Hospital fro Children unless they deem it more appropriate to go to a closer A&E.

Minor Injury

If your child has a minor injury such as a cut (including one that may require stitched ) a minor burn or a broken bone there are a range of options for speedy treatment depending on his or her age.

Under 1- year olds: Go to the Royal Hospital for Children A&E

1 to 5-year-olds: Go to either the Royal Hospital for Children A&E or Glasgow Royal Infirmary A&E

5 to 15 year olds: Go to the nearest Minor Injury Unit.

Arrange an appointment with a Nurse Practitioner

The Nurse Practitioner is usually able to assess the situation and in some cases will organise initial blood tests and other investigations prior to arranging a follow up appointment with your Doctor.

The Nurse Practitioners complement the service that we offer to you, our patients. Please be assured that a Doctor’s appointment will always be available should you prefer, but you may get an earlier appointment if you opt to consult the Nurse Practitioners.

See a Nurse about: blood pressure checks, back pain, chest infection, cough and cold, rash, sore throat, urine infection, cervical smears, dressings, family planning advice, contraceptives, minor injuries and ailments, immunisations, diabetes management, asthma care, COPD, heart care, smoking cessation, travel health advice, removal of stitches and clips etc.

Call the surgery on 0141 774 5987 to arrange an appointment with a nurse and you may be seen more quickly.

Need medical advice or treatment from one of our doctors?

Some patients, often those with complex and long-standing medical problems, may need an appointment with a doctor.

Call the surgery on 0141 774 5987 to arrange an appointment with a doctor

We'll keep you right

Helping you get the right care, at the right time

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